Privacy Policy

Effective Date: September 16, 2025

Swamped (“we,” “our,” “us”) values your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, share, and protect information when you use our websites, products, services, or platforms (together, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Account Information: Name, email address, phone number, billing address, login credentials, and other details you provide.
Payment Information: Payment card or bank account details processed securely through third-party payment processors (e.g., Stripe).
Usage Data: Log files, device data, IP address, browser type, pages visited, and interactions with our Services.
Client Content: Leads, customer lists, messages, documents, campaigns, or other information you upload or input into our platform(s).
Communications: Any information you send us, including support requests, surveys, and testimonials.
Other Information: Any additional data you voluntarily provide, or that is reasonably necessary to deliver, improve, or market our Services.

2. How We Use Information

Provide, deliver, and manage our Services.
Process payments and manage your account.
Communicate with you about updates, support, or marketing.
Improve our Services through analytics and performance tracking.
Recommend products, services, or partners.
Create anonymized or aggregated data for research, reporting, and marketing.
Develop case studies, reviews, or promotional materials (without disclosing sensitive client details without consent).
Comply with legal and regulatory requirements.

3. Sharing of Information

Vendors & Service Providers: With third-party vendors who provide hosting, payment processing, analytics, CRM platforms, advertising networks, and other support.
Affiliates & Referral Partners: With affiliates, partners, or platforms (e.g., HighLevel, Jabber, payment processors) if you sign up through our referral links.
Business Transfers: In connection with a merger, sale, or acquisition.
Legal Requirements: When required by law, subpoena, or to protect rights, safety, or property.
With Your Consent: If you authorize specific disclosures.

4. Cookies & Tracking

We use cookies, pixels, and similar tracking technologies to improve functionality, analyze traffic, and deliver relevant advertising. You may disable cookies in your browser, but some features may not function properly.

5. Data Retention

We retain information for as long as necessary to provide Services, comply with obligations, resolve disputes, enforce agreements, or for other legitimate business purposes. Data may be kept indefinitely.

6. Data Security

We use reasonable safeguards to protect information. However, no system is 100% secure. We do not guarantee absolute security of data.

Clients are responsible for using our CRM and messaging tools lawfully (e.g., TCPA, CAN-SPAM, GDPR, CCPA compliance). We are not liable for misuse of our systems by clients.

7. User Responsibilities

Provide accurate and lawful data.
Use our CRM, messaging, and marketing tools only in compliance with applicable laws.
Maintain the confidentiality of your login credentials.
Accept full responsibility for any data or content you input into our systems.

8. Data Ownership & Intellectual Property

Client Data: You own your customer data, contacts, and content you upload. You may access and download this data through available platform features.
Our IP: All systems, processes, templates, campaign structures, automations, and methods created or provided by Swamped remain our proprietary intellectual property. Clients receive only a limited, non-transferable license to use them for internal business purposes.
Deliverables: Clients own final deliverables (e.g., completed websites) that are explicitly purchased. However, the proprietary processes used to create them remain Swamped’s property.
No Custom Data Exports: We are not obligated to create or provide custom data exports beyond what the platform’s standard features allow.

9. Affiliate Disclosure

Some links to products or services are affiliate or referral links. If you use these links, we may receive compensation at no additional cost to you. We only recommend tools or partners we believe add value.

10. Age Restrictions

Our Services are not directed to, and may not be used by, anyone under the age of 18. We do not knowingly collect information from minors.

11. International Use

If you access our Services from outside the United States, you consent to your information being transferred and processed in the U.S.

12. Your Rights

Depending on your location, you may have rights under laws such as GDPR or CCPA (e.g., to access, correct, delete, or restrict processing of your data). To exercise these rights, contact us at [email protected].

13. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on our website with a new effective date. Continued use of our Services means you accept the updated policy.

14. Contact Us

If you have questions about this Privacy Policy, contact us at:
[email protected]